Welcome to Zahoor-e-Jannat. We specialize in crafting exquisite Pakistani bridal dresses, formal wear, and accessories. Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://zahoorejannat.com/ , make a purchase, contact our consultants, or interact with us on social media.

We are committed to protecting your personal data in accordance with applicable privacy laws worldwide, including the General Data Protection Regulation (GDPR) for our customers in the European Union/European Economic Area, and various state laws in the United States such as the California Consumer Privacy Act (CCPA) as amended by the CPRA, Virginia’s CDPA, and others.

2. Information We Collect
We collect information that you provide directly to us and automatically when you use our services.

• Personal Information You Provide:
  • Identity & Contact Data: Name, billing/shipping address, email address, phone number.
  • Financial & Transaction Data: Payment information (processed securely via our third-party payment gateways like Stripe, PayPal), order history, and dress preferences (e.g., size, color, fabric, custom design details).
  • Communications: Records of your conversations with our stylists, customer service teams, and any feedback you provide.
  • Event Data: Information related to your wedding or event date for fitting schedules.
• Information Collected Automatically:
  • Technical & Usage Data: IP address, browser type, device information, pages visited, time spent on site, and how you found our website. We use cookies and similar tracking technologies for this purpose.
  • Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Use Your Information
We use your personal information for legitimate business purposes, including:

• To process and fulfill your order for our bridal dresses and accessories, including managing fittings, alterations, and delivery.
• To provide personalized customer service and style consultations.
• To communicate with you about your order, account, and our services.
• To send you marketing communications (with your explicit consent where required by law) about new collections, promotions, and fashion events.
• To improve our website, products, and customer experience.
• To prevent fraud and ensure the security of our services.
• To comply with legal obligations.

4. Legal Basis for Processing (For EU/UK Customers)
Under the GDPR, our legal bases for processing your data are:

• Performance of a Contract: To fulfill your dress order.
• Legitimate Interests: For website security, marketing analytics, and improving our services.
• Consent: For sending direct marketing emails. You can withdraw consent at any time.
• Legal Obligation: To comply with tax and accounting laws.

5. Sharing Your Information
We respect the intimacy of your bridal journey. We do not sell your personal data. We only share it in the following circumstances:

• Service Providers: With trusted third parties who assist us in operations (e.g., payment processors, shipping carriers like DHL/FedEx, IT support, email marketing platforms like Mailchimp/Klaviyo).
• Legal Requirements: If required by law, or to protect the rights, property, or safety of Zahoor-e-Jannat, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

All third parties are contractually obligated to handle your data securely and only for the purposes we specify.

6. International Data Transfers
Zahoor-e-Jannat is based in Pakistan. Your information may be transferred to and processed in countries other than your own. When we transfer data to the USA or other regions, we rely on approved legal mechanisms, such as Standard Contractual Clauses (for GDPR) and similar safeguards, to ensure an adequate level of protection.

7. Your Rights & Choices
Depending on your location, you may have the following rights:

• Access & Portability: Request a copy of your personal data.
• Correction: Update or correct inaccurate data.
• Deletion: Request deletion of your data under certain conditions.
• Restriction/Objection: Object to or restrict certain processing.
• Opt-out of Marketing: Unsubscribe from our marketing emails via the link in every email.
• Cookies: Manage your cookie preferences via your browser settings.

For EU/UK Residents: To exercise your GDPR rights, contact us at anamshahzadi502@gmail.com
For California Residents: You have the right to know, delete, and correct your personal information, and opt-out of “selling” or “sharing” of data. To exercise your CCPA rights, contact us via the same email given below.

8. Data Security
We implement robust technical and organizational measures to protect your personal data, especially sensitive order details. However, no electronic transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. For example, we keep order records for tax purposes for a mandated period.

10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. Updates to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Zahoor-e-Jannat
Chiniot, Pakistan
Email: anamshahzadi502@gmail.com
Phone: +92 315 175 1102